Exemplary Support- I want to take an opportunity to highlight my experience with customer support from representatives of Sovereign Lending Group Incorporated. Home buying and home refinancing can be a stressful experience, but my gratitude cannot be expressed enough of how Mr. Nick Woods made the process comfortable and succinct. Mr. Woods’s willingness to provide me with detailed orientated information and requirements to not only complete a business transaction, but to ensure my future is on a successful glide path financially. Mr. Woods, Easton Urbano and the Sovereign Lending Group was very helpful to provide me with a complete financial checkup, giving me the best opportunities with the best finance rates. As a Hawaiian resident, my initial concerns with distant transactions was displaced by Mr. Woods by being accessible to me here in Hawaii 24/7. There was never a direct ‘NO’, there was only; “let’s work through this”. If Mr. Nick Wood’s professional candor direct reflection of Sovereign Lending Group, then I am honored to say that this organization is second-to-none. My family and I have been treated with respect and professionalism from the beginning to closing. Much Mahalo Nick and Sovereign Lending Group!
Sovereign Lending Group is fabulous! Steven Arredondo and Billie Shine were my "go to" people and they could not have been better. I don't have the best credit score and they lowered my rate by 2%. They were efficient and extremely responsive. When I had questions (which I had many), they were very accessible and always got back to me in a very timely manner. I would recommend them to anybody!
Thank you Steven and Billie for getting me to a place that I never thought possible!
I couldn't be more pleased with my refinance with Sovereign Lending. From my first phone call all the way through to the closing I have received the best customer service from Luke Kostka. I so appreciate his time and personal attention. I highly recommend Luke and Sovereign Lending for all your loan needs.
I have personally been dealing with agent Steve Barone on two refinance activities during the last year. I have been most impressed by his attention to detail, his immediate response to questions and problems, and the efficiency of the overall staff work. I anticipate working with him and the Sovereign Lending Group on other financial transactions coming up during this year. I've worked with other lending groups and agents in the past, but have never had the high level and quality of service that I have from Steve and his company!!
I just finished my loan at Sovereign Lending Group and my loan officer was Terrance Johnson. Terrance was so helpful and honest with me. I shopped around for awhile and Terrance was the only LO who can get me under a 4% for my 30 year fixed loan. Not only was he informative but I'm not computer savvy so he would come to my house personally to explain what I was signing and he made me feel comfortable about the whole process. I recommend him to anyone who wants to refinance their home with a honest professional.
My business dealings with the Sovereign Lending Group was a very positive one and I would highly recommend Mr. Luke Kostka, he was my loan officer and I highly recommend him. He is honest and hard working for you and refinancing was painless. Oh yeah he knows his way around the VA Home loan which was a plus and what had attracted me to his business.
"Terrance Johnson and Denise Le Flore were both awesome they made a difficult loan seem easy they were patient and understanding through-out. Sovereign Lending should be proud to have these two on the team."
"My refinancing eligibility presented many challenges. While several other reputable lenders tried to help me and failed, Dora, Denise, and SLG succeeded! Through their relentless attitude they overcame every obstacle and didn't quit until we had a completed loan. I would recommend this team to anyone!"
"Terrance Johnson has been a Great Originator to work with. He has returned my calls in a timely fashion and answered my questions with ease. My experience has been a positive one and I would use Sovereign Lending Group again. I would be very glad to work with Mr. Johnson again if I should ever have the need to refinance again. Thank you Terrance Johnson and his team for getting my loan done!!"
"I have worked with Hunter for several years. He has helped us buy two homes and refinance several times. He calls me when the rates drop and let's me know that I can be saving money. He is personable, professional and very responsive. I am a CPA and I have referred several of my clients to him. They all agree that Hunter is AWESOME!"
"I refinanced my house with Sovereign Lending Group that offers great interest rate and services! Kevin Breen was my loan officer who guided me throughout the process. He explained things clearly and thoroughly and ensured that I have no doubt in mind. I am certain that refinancing with SLG is good one and much appreciated to Kevin for his knowledge and expertise in the field!"
"I usually don’t post reviews, but I have to say that Sovereign Lending Group did a superb job of refinancing our home. We have never done this type of thing before over the internet and was skeptical at first. However, after reviewing them on BBB and being denied by our own lenders, we turned to them. Chris Melrose was very patient with us and walked us through the steps of the refinance process. The outcome was very favorable for us and surprisingly much better than expected. We will definitely refer all of our friends and family to this wonderful company. Thank you Chris for saving us so much money and supporting us through this process!"
"I recently refinanced my primary residence with Spencer Verhines. The experience was wonderful from beginning to end. Spencer demonstrated great integrity, doing everything he said he’d do and the process was smooth, timely and painless. We closed escrow within the timeframes given. Spencer was a pleasure to work with, as were the rest of the staff. Having had a previous experience that was horrendous, I was very sensitive to the “promises” that Spencer made, but the entire experience was great. I have now referred Spencer to other family members who are looking to refinance their mortgages. I will continue to refer Spencer as a very trustworthy, professional lending officer who delivers on his commitments. I will definitely use Spencer again in the future should I have a need."
"I am very grateful to have selected Sovereign Lending. From the very beginning I knew I was working with a company that knew what they were doing. The communication was excellent throughout the process. Dan Holtz and his processing staff helped me through my home financing with little stress. The staff and service at Sovereign Lending is truly like a diamond in the rough when comparing other mortgage companies. Thanks for the great service!"